1. Crystal Product Return Policy
- Return Period:
- Customers can request a return within 7 days of receiving the crystal product. Returns will not be accepted after this period.
- Return Conditions:
- The crystal product must be unused, in its original packaging, and undamaged. Due to the natural properties of crystals, each product may vary in color, shape, and texture, which is normal. Therefore, returns based on appearance differences will not be accepted.
- If the crystal product is defective or does not match the product description, customers may request a return.
- Return Process:
- Customers must apply for a return through the platform’s return process and provide relevant photos (e.g., product photos, description of the issue).
- After submission, the platform will review the request and provide a return address within 3 working days.
- Customers should return the product and pay for the return shipping, unless the product is defective.
- Refund:
- After approval, the refund will be processed and returned to the customer’s original payment method within 7 working days.
- If the product is defective, the platform will cover the return shipping costs.
2. Refund Policy
- Refund Period:
- Customers can request a full refund before the product is shipped.
- If the product has already been shipped, the refund will be processed once the product is returned.
- Refund Conditions:
- A refund can be requested if the crystal product is defective, broken, or does not match the description.
- Customers are required to provide relevant proof, such as product photos, description of the issue, etc.
- Refund Process:
- After submitting a refund request, the platform will review the reason for the refund, and once approved, the refund will be processed.
- The refund will be issued to the customer’s original payment method within 7 working days.
3. Special Notes
If you have any questions regarding the return or refund of crystal products, please feel free to contact our customer service team. We are here to assist you.
Natural Properties of Crystals:
Crystals are naturally formed, and each product may vary in color, texture, and shape. This is normal, and customers should carefully read the product description before purchasing.
The surface of the crystal may have small imperfections or cracks, which do not affect its use or function and will not be considered valid grounds for a return.
Promotional and Discounted Products:
Some promotional or discounted products may not be eligible for returns or refunds. Please refer to the specific product page for more details.
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